ITIL® 4 Foundation eLearning + Exam

The ITIL® 4 Foundation eLearning provides a comprehensive introduction to the ITIL Service Value System (SVS), which illustrates how all the components and activities within an organization work together to create value through service management. Whether you’re involved in IT services or other service-oriented fields, the ITIL SVS supports a variety of modern work approaches, including Agile, DevOps, and Lean, as well as traditional process and project management. It offers a flexible, value-driven operating model that facilitates creating, delivering, and continually improving technology-enabled products and services.

At the Foundation level, you’ll gain a solid understanding of how digital technologies empower modern organizations, the importance of optimizing value streams for enhanced efficiency and effectiveness, and the key cultural and behavioral principles necessary for successful IT Service Management (ITSM). You’ll also learn all the essential terminology in ITSM, equipping you with the foundational knowledge to excel in your career.

OBJECTIVES

By completing this ITIL® 4 Foundation eLearning, you will learn:

• An overview of the tools, methodologies, and components of ITIL 4, including the ITIL Service Lifecycle and the Service Value System.
• The key concepts and benefits of IT service management for IT service providers and their customers.
• How the ITIL guiding principles support organizations in adopting and adapting service management practices.
• The activities of the service value chain and how they interconnect to deliver value.
• The purpose and key terms of 18 ITIL practices, with a focus on the 7 essential practices.
• How the ITIL framework improves the efficiency, effectiveness, and quality of IT services, regardless of an organization’s size, structure, or industry.
• How to progress on the ITIL certification path, including the new ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams.

WHO IT IS AIMED AT

• Individuals beginning their career in service management.
• ITSM Managers and those aspiring to be ITSM Managers.
• Professionals working in IT, digital, product, or development roles that interface with service delivery.
• Current ITIL qualification holders seeking to update their knowledge with the latest ITIL 4 framework.

PREREQUISITES

There are no specific prerequisites for this course. However, a basic understanding of service management concepts may be beneficial.

ACCESS DURATION OF THE COURSE

12 months

 

ITIL® 4 Foundation eLearning is offered by iLEARN – Innovative Learning an ATO of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved.