Cyber Resilience, AI and Service Management

Cyber Resilience, AI and Service Management; how to prepare for the future

Join us for an insightful webinar that delves into a holistic approach to Cyber Resilience, AI and Service Management. This session will explore the integration of AI and comprehensive security measures with effective Service Management practices to create a robust defence against cyber threats. Our expert speaker Sam Rosbergen will discuss the importance of viewing Cyber Resilience not just as a technical challenge but as a critical component of overall Service Delivery and Business Continuity. It is all about integrating AI, shifting left, better communication within teams/organizations and understanding how to sell security to both your colleagues and the customer.

During the webinar, participants will gain a deeper understanding of how to align Cyber Resilience strategies with Service management frameworks such as ITIL and COBIT. The discussion will cover best practices for identifying and mitigating risks, ensuring compliance, and maintaining the integrity of IT services. Attendees will also learn about the latest tools and technologies that can enhance both security and Service Management processes, providing a seamless and secure user experience.

This webinar is designed for IT professionals, Service Managers, and Cyber Security specialists who are looking to enhance their knowledge and skills. Don't miss this opportunity to learn from industry leaders and network with peers who share a commitment to excellence in AI, Cyber Resilience and Service Management.

Introduction Sam Rosbergen:

Sam is a manager who does IT differently and has a very outspoken opinion on how to run organizations. Growing up in an era where “do as I say” in IT, he soon noticed that he did not like this approach. This motivated him to be and act (manage) differently. Sam sees patterns in cultural history, technology and organizational evolution. He combines these patterns and best practices from psychology, performance management and customer support to provide organizations with practical and efficient ways to undergo digital transformations. After over 20 years of managing transformations in enterprise environments he is now ready for the next step in IT; using all the combined knowledge and patterns in his head to prepare for the new age of AI and integrated Cyber Resilience.

Webinaarin järjestää palvelujohtamisen yhdistys ItSMF Finland. Yhdistyksen tavoitteena on yhdistää ihmisiä ja organisaatioita, jakaa tietoa ja tehdä tutkimustyötä palvelujohtamisen alueella. Tule mukaan toimintaan liittymällä jäseneksi! TUTUSTU MEIHIN JA LIITY MUKAAN