How the customer experience redefines everything in the digital era

Kesto:1 t
Teknologia:Oppia (GoToWebinar)


Maksuton webinaari

Warmly welcome to the afternoon webinar on the 7th of December at 16:00!


  • 15:45-16:00 Login to the webinar
  • 16:00-16:05 ItSMF opening
  • 16:05-17:00 Charles Araujo: How the customer experience redefines everything in the digital era

Webinar is free of charge for the members. Price for non-members is 50€, itSMF Finland sponsors the event for the first 50 entrants.

Presentation: How the customer experience redefines everything in the digital era

As an enterprise leader, your job is to guide your organization into the future. In today’s world, that means that you need to make sense of the tsunami of technology crashing on your shores and help your organization use it to its advantage. But what if you’re looking at it all wrong? Could you be missing a fundamental shift that is happening and which may undermine everything you’re trying to accomplish?

Speaker: Charles Araujo is a technology analyst and internationally recognized authority on the digital enterprise and leadership in the digital era. Researching digital transformation for almost 10 years, he is now focused on helping leaders transform their organisations around the customer experience and to reimagine the future of work. Principal Analyst with Intellyx, founder of The Institute for Digital Transformation, co-founder of The MAPS Institute, and author of three books, he is a sought-after keynote speaker and advisor to technology companies and enterprise leaders. He is known also as a former itSMF US president.


It is possible to view the webinar as a post-recording if you are not able to join live broadcast.