How the customer experience redefines everything in the digital era
Warmly welcome to the afternoon webinar on the 7th of December at 16:00!
- 15:45-16:00 Login to the webinar
- 16:00-16:05 ItSMF opening
- 16:05-17:00 Charles Araujo: How the customer experience redefines everything in the digital era
Webinar is free of charge for the members. Price for non-members is 50€, itSMF Finland sponsors the event for the first 50 entrants.
Presentation: How the customer experience redefines everything in the digital era
Speaker: Charles Araujo is a technology analyst and internationally recognized authority on the digital enterprise and leadership in the digital era. Researching digital transformation for almost 10 years, he is now focused on helping leaders transform their organisations around the customer experience and to reimagine the future of work. Principal Analyst with Intellyx, founder of The Institute for Digital Transformation, co-founder of The MAPS Institute, and author of three books, he is a sought-after keynote speaker and advisor to technology companies and enterprise leaders. He is known also as a former itSMF US president.
It is possible to view the webinar as a post-recording if you are not able to join live broadcast.