Webinaari: Practical Business Intelligence - helping people drive

Kesto:1 t
Teknologia:Oppia (GoToWebinar 2)


Maksuton webinaari

WEBINAARITALLENNE: Practical Business Intelligence - helping people drive

Webinaari on jatkoa 10.3. CCD2021-tapahtuman puheenvuorolle. Webinaarissa syvennytään vielä tarkemmin seminaariaiheeseen ja se toteutetaan yhteistyössä Calabrion kanssa.

Practical Business Intelligence - helping people drive value from data 

Join this session to hear a wealth of practical hints and tips built up from many years’ experience working with organisations all around the world. In this session, we will explore how different people interact with data and we will highlight some easy steps to help you gain value from your data.

• Understand how to make your data insights actionable to drive value
• Learn how to make you data more engaging for your users
• See how to adjust your data analysis to be more forward focussed


Puhujana Niall Gallacher

Niall joined Calabrio in 2020 as a Strategic Consultant / Advisor for Business Intelligence where he focuses on deriving value and delivering measurable benefits from Business Intelligence for Calabrio International clients. His experience in managing highly complex, large scale projects proves invaluable in handling business transformation and change initiatives for his clients. Niall has significant experience developing data and analytics for large global contact centres which focus on employee performance, quality, training or coaching needs and ultimately delivering great customer experience. Niall has also helped a great many organisations extend their customer experience strategies across omni-channels, using analytics to assess the effectiveness of each channel for various customer journeys.

Yhteistyössö Wave-jäsen:

Calabrio is revolutionizing the way enterprises work remotely and engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer and improve the overall agent and customer experience. 

Calabrio ONE is easy to use, accessible from any location, and empowers management to align activities and resources quickly with the demands of today’s remote-friendly, multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.

For more information, contact info@Calabrio.com.


HUOM! Webinaari on mahdollista katsoa myös jälkitallenteena, jos et pääse mukaan live-lähetykseen. Muista rekisteröityä ensin Oppia.fin käyttäjäksi.

Laura Hassel, Wave: laura.hassel(at)wakaru.fi

Liity mukaan Wave asiakaspalveluverkoston jäseneksi!
Wave toimii erinomaisen asiakaspalvelun puolesta. Wave-jäsenverkostossa on yli 100 organisaatiota - tulkaa mukaan aktiiviseen verkostoon! Ota yhteyttä Waven liiketoimintajohtaja Timo Keinäseen puh. 040 573 7790 tai timo.keinanen(at)wakaru.fi tai osta suoraan Oppiasta!