ITIL® 4 Practitioner: Problem Management eLearning + Exam
Kuvaus
The ITIL® 4 Practitioner: Problem Management practice module eLearning is tailored for IT professionals aiming to reduce the occurrence and impact of incidents by uncovering root causes, handling workarounds, and addressing known errors.
This course provides IT professionals with the tools and techniques needed to effectively detect, analyze, and resolve issues in live environments, ensuring service stability and driving improvements across the IT service lifecycle.
OBJECTIVES
- Enhance the reliability and stability of IT services
- Reduce costs and losses caused by IT service disruptions or performance issues
- Meet and maintain service quality targets effectively
- Decrease accumulated technical debt
- Anticipate and plan IT support resource utilization
- Assess, monitor, and develop Problem Management practice capabilities using the ITIL Maturity Model
WHO IT IS AIMED AT
This module is designed for IT professionals seeking to reduce the likelihood and impact of incidents by identifying current and potential root causes, managing workarounds, and addressing known errors.
CONTENTS
- key concepts of the practice
- processes of the practice
- roles and competencies required for the practice
- how information and technology enable the practice
- the role of partners and suppliers in the practice
- using the ITIL capability model to develop the practice
- how ITIL guiding principles support the practice
PREREQUISITES
To access the ITIL® 4 Practitioner: Problem Management exam, candidates must hold one of the following certifications:
- ITIL® 4 Foundation
- ITIL® v3 Foundation or any higher-level ITIL® v3 certification
- ITIL® 4 Managing Professional Transition certificate
ACCESS DURATION OF THE COURSE
4 months. The certification exam voucher is valid for 12 months.
ITIL® 4 Practitioner: Problem Management eLearning is offered by iLEARN – Innovative Learning. iLEARN is an ATO (Accredited Training Organization) of PeopleCert for ITIL® courses and exams.
