WAVE WEBINAR: CLASS 3 - Advanced Techniques - Scheduling with Agents & Business in Mind
Having previously established the core concepts of scheduling and automating the planning process, in this webinar-class it’s time to get creative. Things are running smoothly in your center, they are stable and set, but how to leverage schedules to simultaneously fill gaps and make agents’ lives easier? Dave Hoekstra, Pre-Sales Consultant at Teleopti, will explore how to work with flexible schedules, part-timers, preference-based schedules and even firemen schedules. Let’s fit the schedule to company and agent needs.
This webinar-class will also look at how to take your multi-channel scheduling to the next level, making it flexible and supportive to your contact center’s digital strategy.
Pre-Sales Consultant, Teleopti