WAVE WEBINAR: CLASS 1 - Understanding the Core Concepts of Scheduling
This first webinar in our Welcome to Scheduling School series gets right to the core of scheduling, looking at its importance in any customer service team’s planning process. From there, Dave Hoekstra, Pre-Sales Consultant at Teleopti, will take attendees through the essential building blocks of scheduling.
No scheduling or WFM experience is required to join this webinar and it is relevant to contact centers that work with or without an automated planning system. Equally, even simple schedules today must most likely have to work with multiple channels, so Dave will look at the basic needs for multi-channel, multi-skill scheduling. There will be an open Q&A at the end for you to include any of your questions around workforce scheduling and what it’s all about.
The Welcome to Scheduling School series is designed to cover all aspects of the scheduling process, both in moving from simple to advanced scheduling processes to understanding the impact of scheduling on business needs and actions, and the questions that management need to be asking. You are welcome to any and all of the webinar-classes that you feel are relevant to you.
Pre-Sales Consultant, Teleopti