ITIL® Foundation (Version 5) - remote in English

ITIL® Framework Has Been Updated to ITIL (Version 5)!

The update broadens the scope to cover the management of the entire digital value stream. It incorporates the impact of artificial intelligence, strategic direction, and continual improvement, enabling organizations to manage digital products and services efficiently and with a customer-first approach.

This training provides practical guidance for professionals in different roles: managers, specialists, and teams. It helps bring strategy, operations, and customer experience together into a coherent whole. The approach is adaptive and backward-compatible, allowing prior expertise to be applied within the new structure.

ITIL (Version 5) supports organizations in delivering measurable value in an agile, high-quality, and sustainable way as part of modern digital business.

Key Benefits

• Understand how ITIL (Version 5) supports the systematic management of digital products and services.
• Gain a shared vocabulary for connecting strategy, operations, and customer experience within your organization.
• Learn to recognize how ITIL's approach supports continual value creation in an AI-driven operating environment.

Who Is This For

This training is designed for professionals working in the management, development, or delivery of IT services or digital products. It also suits managers, developers, supervisors, and executives working in service management who need a unified framework for managing digital services.

What You Will Learn

• The updated structure and operating logic of the ITIL framework
• Principles for managing digital products and services
• Connecting strategy, operations, and customer experience
• Value stream management and continual improvement
• The impact of artificial intelligence and automation on service management
• The adaptive, backward-compatible approach

Duration

2 days, 9:00–17:00

The training starts at 9:00 and ends by 17:00 at the latest. This duration is indicative, and actual length may vary depending on factors such as group engagement.

Prerequisites

None.

Training Materials

Training materials are in English and will be delivered to participants in advance in PDF format.

Certification

The price of the training includes a remotely proctored ITIL Foundation (Version 5) online certification exam, which participants can schedule at a convenient time after the training. Instructions for booking and taking the exam will be covered during the training.

See also

• ITIL® Foundation Bridge (Version 5)
• ITIL® Service (Version 5)
• ITIL® Product (Version 5)
• ITIL® Experience (Version 5)
• ITIL® Transformation (Version 5)
• ITIL® Strategy (Version 5)
• ITIL® AI Governance (Version 5)
• ITIL® Managing Professional Transition

   

  ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

   

  

If you can not participate this course, you can send someone else instead of you. If cancellation is done less than 14 days before the course start, we will charge 50% of the price. In case of no show without any cancellation, we will charge the whole price. Cancellation fee will also be charged in case of illness.